At Russet Studio, we take pride in the exceptional quality of our handcrafted furniture. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.
STOCKED FURNITURE
We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will offer replacement or refund for any defective items within 15 days of the receipt of the product in our warehouse. This means the once the refund is approved, the customer will get the refund within 15 days in his/ her account. For merchandise picked up at home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.
CUSTOM ORDERS
Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE ‘CHANGE OF HEART’ RETURN/ EXCHANGE POLICY.
MONOGRAMMED/ PERSONALIZED ITEMS
These items are considered custom order items and are non-cancelable, non-returnable and non-refundable.
FINAL CLEARANCE/ SALE
Final sale and clearance items are considered final sale and are non-returnable and non-refundable.
NOTE
There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.
